Shipping policy

Shipping Policy

Effective Date: September 8, 2026

Thank you for shopping with NIASYÑ UNIVERSE. We offer both digital and physical products. This Shipping Policy explains how physical orders are processed and shipped and how digital products are delivered.

1. Physical Product Shipping

Physical products are shipped to the shipping address provided during checkout.

We currently ship physical products to:

United States

Shipping availability may vary by product and destination.

2. Processing Times

Orders for physical products are generally processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may vary during holidays, promotional periods, product launches, or other periods of unusually high order volume.

3. Shipping Times

Estimated delivery times depend on the shipping method selected at checkout and the destination.

United States: Approximately [3–7 business days] after processing.

These are estimates rather than guaranteed delivery dates. Delays may occur because of weather, carrier disruptions, incorrect addresses, holidays, or circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout unless free shipping is specifically offered for the product or order.

Shipping charges may vary based on:

Destination
Package size and weight
Shipping method
Number of items ordered
Promotional offers

5. Order Tracking

When tracking is available, customers may receive a shipping confirmation email containing tracking information after their order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

NIASYÑ UNIVERSE is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible at niasynuniverse@gmail.com.

We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

7. Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us at niasynuniverse@gmail.com as soon as possible and provide your order number and photographs of the damage when appropriate.

For packages marked as delivered but not received, please first check with household members, neighbors, and the delivery carrier.

NIASYÑ UNIVERSE will work with the customer and applicable shipping carrier to investigate delivery issues where appropriate.

8. International Shipping

If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price or standard shipping charge unless specifically stated at checkout.

International delivery times may vary due to customs processing and other factors outside our control.

9. Digital Product Delivery

Digital products do not require physical shipping.

Depending on the product, digital purchases may be delivered through:

An email containing a download link.
A download page after checkout.
Access through your customer account.
Another electronic delivery method described on the product listing.

Digital products are generally delivered immediately or shortly after successful payment processing.

10. Digital Delivery Problems

If you purchased a digital product but cannot access or download it, please contact us at niasynuniverse@gmail.com.

Please provide your order number and the email address used during checkout so we can locate your purchase and assist you.

We recommend checking your spam, junk, promotions, or other filtered email folders if you do not see your delivery email.

11. Orders Containing Digital and Physical Products

If an order contains both digital and physical products, the digital portion may be delivered electronically while the physical products are shipped separately.

The digital product does not need to wait for the physical order to arrive unless otherwise stated on the product listing.